Refund Policy
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At AKVONIA, we stand behind the quality of our digital products. Because our products are delivered digitally and are immediately accessible upon purchase, we have a specific refund policy outlined below.
1General Policy
Due to the nature of digital products — which are delivered instantly and cannot be 'returned' — all sales are generally final. However, we are committed to ensuring you are satisfied with your purchase and will work with you to resolve any genuine issues.
2Eligible Refund Situations
You are eligible for a full refund in the following circumstances: (1) You experience a technical issue that prevents you from downloading or accessing your purchased product, and our support team is unable to resolve the issue within 48 hours of your report. (2) The product you received is significantly different from what was described on the product page. (3) You were charged multiple times for the same order due to a payment processing error.
3Non-Eligible Situations
Refunds will not be issued in the following situations: You have already downloaded and accessed the product files. You changed your mind after purchase. You claim the product did not meet your expectations when the product description was accurate. You purchased the wrong product. Technical issues caused by your own device, software, or internet connection that are unrelated to our product files.
4How to Request a Refund
To request a refund, please contact us at [email protected] within 7 days of your purchase date. Include your order confirmation number, the email address used for purchase, a clear description of the issue you experienced, and any relevant screenshots or error messages. We will review your request and respond within 2 business days.
5Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. You will receive an email confirmation once your refund has been initiated. AKVONIA is not responsible for any delays caused by your financial institution.
6Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us may result in your account being flagged and future purchases being declined. We are always willing to work with you to find a fair resolution.
7Contact Us
If you have any questions about our Refund Policy or need assistance with a purchase, please reach out to us at [email protected]. We aim to respond to all enquiries within 24 hours on business days.
Questions? Contact us at [email protected]